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Model for Effectiveness in Knowledge Teams

Through rigorous research, testing and refinement over more than 20 years, we have developed a model of effectiveness for teams that use knowledge as their key resource. The model includes the following elements:

Factors that are critical for the success of knowledge teams;
Relative importance of the factors in predicting team success;
Relationship between the factors and implications for team development;
An online survey that provides an assessment of your team’s perceived effectiveness;
Comparison of your team’s results with other teams in your organisation, industry, country or region;
Practical and specific guidelines for enhancing your team’s performance, based on your specific survey results;
A comprehensive manual or workbook that you can incorporate with your Learning Management System or training and development program;
On-going monitoring for continuous team learning and improvement.

KTEP Factor Definitions

The Knowledge Teams Effectiveness Profile (KTEP) assesses 17 factors that have been shown to be critical for success in teams that use knowledge as their key resource. The factors are grouped into four clusters. The cluster definitions are shown in the table below, followed by definitions of each of the factors.

	Cluster Definitions
Leadership	Setting the direction, gaining commitment and alignment, ensuring clarity of purpose, providing sufficient autonomy and ensuring delivery of products/services. (Leadership is often shared informally in mature teams and is not necessarily the exclusive responsibility of one individual.)
Resources	Access to and appropriate use of the team’s physical and intellectual resources, including the explicit and tacit knowledge held by team members and their clients or stakeholders.
Processes	Techniques, methods and communication styles that engage and integrate members for conflict management, collaborative decision making, cooperative work patterns and learning as a team.
Dynamics	Interpersonal relationships, communication patterns and social interactions between team members that support or hinder achievement of the team’s goals.

	Leadership Factors
Inspirational Leadership	the capacity of the designated leader(s) to develop a shared vision, stimulate creative thinking and gain the commitment of members
Project Management	the capacity of the designated leader(s) to gain resources, set performance standards and deliver results within time and budgets
Clarity of Purpose	the extent to which the goals and objectives of the team are clear to all members and each understands his/her role
Autonomy in Operation	the degree of control and flexibility within the team to plan and conduct its work
	Resource Factors
Professional Knowledge and Expertise	the quality and diversity of professional/technical knowledge and expertise relevant to the team’s work
Equipment and Facilities	the access to equipment, facilities or specialist techniques required to undertake the work
Knowledge Sharing	the access to information and knowledge required to do the job and an awareness of the capabilities of others in the team
Market/Client Awareness	the level of understanding of all members of the team of the needs and expectations of clients or key stakeholders

	Process Factors
Conflict Management	the ability of the team to use conflict constructively as part of the team’s creative process
Team Learning	the ability of the team to evaluate its performance, build on its successes and learn from its mistakes
Creative Dialogue	the extent to which divergent or lateral thinking is encouraged through team meetings and other communication processes
Decision Making and Implementation	The extent to which members feel included in the decision making process on issues within the control of the team and the degree of ownership/commitment members have to implementing the team’s decisions
	Dynamics Factors
Trust	the extent to which members feel they can be open, honest and direct and can rely on each other for support
Respect for Individuals	the extent to which the different capabilities and personal styles or preferences of individuals are respected and valued
Goodwill and Cooperation	the capacity of the team members to cooperate and achieve results through informal and intuitive understandings
Alignment of Values	the extent to which individual values and beliefs in relation to their work are aligned with team goals and priorities